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Hardwood Flooring Questions and Answers

Q: Can I install Hardwood Floors over a concrete slab?

A: Most Engineered & Longstrip (glueless) Hardwood Floors can be installed over most concrete slabs (not solid hardwood). The concrete slab must be fully cured for at least 60 days, free of structural defects, clean and visually dry with no history of moisture problems.

When testing for moisture, we suggests utilizing the industry-standard calcium chloride test or the Tramex Moisture Encounter (5 max). Note: Light-weight concrete that has a dry density of 100 pounds or less per cubic foot is not suitable for most hardwood floors.

Q: Do I have to keep the room temperature and humidity controlled all year round?

A: All hardwood floors can be adversely affected by extreme changes in humidity. During the hot, humid weather a de-humidifier may be required. Although engineered wood floors are less affected than solid wood floors, in the dry, heated winter months humidification may be necessary to prevent surface checking.

Q: Can I wet mop my Hardwood Floor?

A: You should never wet mop a hardwood floor, this will raise the grain and may permanently damage the wood's surface. Use Floor Care Essentials Hard Surface Products from companies like Mohawk to clean and protect your hardwood floor. Always apply the Floor Care Essentials Hard Surface Cleaner directly to the terry cloth flooring mop, not the floor

Carpet Questions and Answers

Q: What is carpet twist?

A: Twist is the number of turns put in the carpet fiber or yarn. Almost all carpets have twisted yarns. As a general rule, the more twist or turns on a fiber, the better performance you can expect. Yarns that are twisted tighter have a different "feel" than those that are less tight.

Q: Can I save money by buying a less expensive carpet and putting the best cushion under it?

A: There is no question that a good cushion is critical to carpet performance, but remember that you walk directly on the carpet so you want carpet constructed to meet your needs and lifestyle. If you buy a cheaper carpet that doesn't meet your needs, you'll have a cushion that feels great, but you may not be satisfied with the look or wear of your carpet.

Q: What carpet is best for families with pets?

A: Mohawk has a great carpet but make sure to look for the Mohawk Forever Fresh label. These carpets can resist all types of odors and stains that your kids or pets can dish out. These carpets combine the power of Odor-Eaters with Mohawk's Stain guard carpet protection which neutralizes pet accidents, spills and more. The protection lasts for years, even after cleaning.

Q: If I know the weight or other technical specifications, can I compare carpets?

A: Using technical specifications of a product can give you a guide, but there are many other factors that can alter the comparison. For example, two carpets made to the same specifications but made with different fibers will perform, look, and feel differently in the same environment.

Laminate Flooring Questions and Answers

Q: Can pets damage my new laminate floor?

A: Yes, it is possible for dogs and cats to damage any type of flooring, including laminate flooring. Although most laminate floors are extremely durable, they can be scratched by untrimmed pet claws. Keeping dogs and cats claws trimmed will help your floor look beautiful for many years.

Q: How can I remove scratch marks from my laminate floors?

A: For minor scratches in laminate floors, there are special, color-coordinating pencils that may be used to fill in scratches.
By using some common sense precautions you can help keep your floor looking like new. Use walk off mats in front off all doorways and felt pads under all furniture legs. Never drag heavy objects over the floor, instead place 1/4" underlayment or plywood down first and then slide the heavy object across the underlayment panels.

Q: Can Laminate Floors be installed over existing flooring?

A: Most Laminate Floors can be installed over many types of existing floors, such as ceramic tile, vinyl, and hardwood. However, you should never try to install a floating floor over another floating floor.

Q: Can a chip in laminate floors be repaired?

A: For chips, deep scratches and gouges there are colored burn-in, filler sticks available which are used with special electric knives to repair these areas. If the damage to the plank is too severe you can have the damaged plank replaced without destroying the rest of the floor. For plank replacements there are special tools, router bits, and wood splines available to make the job easier. We suggest you leave plank replacement up to a professional installer.

Ceramic Tile Questions and Answers

Q: What could cause cracks to appear in ceramic floor tile?

A: There is always a remote possibility of an individual fractured tile, usually caused by not being bonded properly and then being impacted by an object dropping on it. That type of fracture is repaired by replacing the damaged tile. A sure rule of thumb to determining the problem: if the crack goes from one tile to another on a continuous line through the grout joint, the problem, without any doubt, is in the substrate; usually a crack in the slab. The damaged tile would have to be removed, a crack isolation membrane put down and the tile reinstalled; which should solve the problem.

Q: Where would unglazed be preferable over glazed ceramic tile and why?

A: Unglazed ceramic tile is strongly recommended for most exterior horizontal (floor) applications, interior applications subject to standing water such as shower floors, for very high traffic floors such as airports, train stations, etc. Impervious porcelain tiles are recommended in all 'freeze/thaw' horizontal exterior applications, and even in vertical 'freeze/thaw' applications subject to standing (or in) water.

Q: What type of tile is recommended for kitchen counter tops and why?

A: Although a great variety of glazed tiles are used for counter tops, manufacturers specifically recommend only specific tiles. These are usually double glazed or glazes fired at higher temperatures, such as glazes on vitreous and porcelain bodies. High-gloss glazes are not recommended because they will scratch under normal kitchen counter top use.

Many owners will select these 'high-gloss' tiles for counter tops even though they are told "they will scratch," because they like the look and do not intend to use their kitchen on a regular basis. Vanity Tops: Most tiles are all right to use, except the softest glazes, because of less abuse.

Q: Isn't porcelain delicate and easy to break?

A: No. There are different types of porcelain, including dishes and dolls that can be very fragile. Porcelain Stone by Crossville, on the other hand, is tough and long lasting because it is fired at extremely high temperatures (2000° F and above) until it becomes vitrified (glass-like).

This process makes porcelain stone 30 percent harder than natural stones such as granite and marble. Prove it to yourself by trying to scratch a piece of porcelain stone with your house keys. Or, put a pencil under a porcelain stone, step on both sides of the top, and rock back and forth. Ordinary tile or stone would break!


Holmes Tile & Marble
1202 Falls Street • P.O. Box 670 • Jonesboro, AR 72403
Telephone: 870-932-8011 • Fax 870-932-9730
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